We're happy to announce that our online store now offers self services returns!

A few key steps to get you started!

To submit a return request  - click the profile icon on the store's main page, or go to the refund policy in the page footer, or the returns page in the main menu, and then request a return.

1. Log in to your account: In the "Email" field, enter your email address, and then click "Continue".

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

4. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return. Select a return reason and add a note for the store. Click "Submit request".

5. If your return request is approved and requires shipping, then you will  receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

6.  If making an exchange, there is a link in the account portal to our online store.  You will be able to shop as normal.  If any questions/issues, please contact us at support@charlestonbelt.com.